So you’ve heard about the benefits of VoIP and you’re ready to start shopping around. After all, who wouldn’t want to save their company money and have a more flexible and reliable system for communication? Before you sign on the dotted line for a new VoIP provider, however, remember that – as with hiring any other type of service provider – you need to do your research.
Now’s the time to start calling potential providers and asking questions. We’ve put together this handy list of questions to ask – as well as answers to look for – so you know you’re getting your money’s worth.
What services can you offer me?
Every company has different needs, so it’s important to ensure that your company can meet your expectations. Not every company will offer the phones you want, HD video conference services, online faxing, or whatever else you’re looking for. On the other hand, by asking this question, you may find that a company exceeds your expectations and offers a service you never knew you needed. For that reason, asking about the services is the best place to start.
Does the cloud integrate with other virtual office solutions?
Communication isn’t just about talking on the phone. For business, it involves e-mail, faxing, video chat, and any number of other methods. To truly cut costs and project a professional image, it helps if all these aspects of your business are integrated with a virtual office phone system. If this is something you’re interested in, the answer to this question could make or break your decision to sign on with a company.
Ask about the contract term, return policies, and satisfaction guarantees.
Of course, with things such as VoIP phone systems, you never know whether you’ll be truly satisfied until you try it out. What happens if you don’t get what you were expecting? You want to be aware of how long your contract is – and get it in writing – as well as return policies on equipment. After all, this service is supposed to save you money.
Can I keep my current number?
You don’t want to confuse your clients by changing your phone number. Maintaining your current one is something that should be important to you, so be sure to ask about this.
How will your service work with my current internet connection?
Remember that implementing a VoIP service means that telephone calls will be transmitted over your internet connection. Depending on the contract you have with your internet provider, the capacity of your VoIP calling may be limited. You don’t want to sign onto a contract that uses too much of your bandwidth, resulting in an unreliable internet connection. Be sure that the VoIP provider is willing to listen to your specific needs and find you a solution that meets them. This is the best way to get the ultimate satisfaction out of the service.