It’s remarkable how many companies ignore common opportunities to earn a little good will from their customers. One thing that’s commonly ignored altogether, or at least taken for granted, is a frustration-free telephone system. If your business relies heavily on customer interaction, particularly for sales, then you owe it to yourself to modernize your phone […]
When it comes to your business’s communications, the interface that you use to manage it can make all of the difference. Not all customer web portals are created equal. We’ve identified the criteria you should look for in order to achieve the highest level of productivity and the most enjoyable experience. 1. Integrated Technology Businesses […]
Whenever we begin the Great Transition from one form of technology to another, the one concern that plagues the providers of the new technology is security. Skepticism about the security of a new and unknown type of technology is one of the biggest things that makes potential customers wary about making the switch. VoIP is […]
Businesses are turning to cloud-based Voice over Internet Protocol (VoIP) and unified communications (UC) solutions for myriad reasons: to control and reduce costs, manage complexity, increase productivity, and enable easier collaboration. But for many organizations, VoIP and UC implementations can be challenging to manage. Luckily, communications service providers (CSPs) can remove the complexity and alleviate […]
If you’re thinking about buying a new business phone system , here’s your guide! Sometimes knowing what factors prompt other businesses to switch can help in your decision. This report from Software Advice is a wealth of information on Most Wanted Features and Applications, Top Pain Points, Buyers by Industry and so much more. With all […]
Voice over Internet Protocol (VoIP) services can revolutionize your business with remote access to all telecommunication services. As with any technological advancement, however, you may run into some obstacles. The following are ways to avoid 5 common VoIP problems for smooth sailing after deployment: Faxing – While many businesses are transitioning to scanned documents […]
When it comes to modern business upgrades, telephone systems are often overlooked. Whether completely ignored by business owners or current systems work fine, traditional phone systems outlasted many of their office counterparts, like dial-up internet and bulky fax machines. Voice over Internet Protocol (VOIP) systems modernize office telephones. Using Cloud-based services and desktop applications, this […]
In 2015, companies continue looking to the Cloud to streamline their communication efforts. With incredible functionality, resourcefulness, and many other benefits, workers and consumers dream for modern tools and services that can make their lives easier. Cloud communication systems are one example of how this dream can come true. As an added benefit, could systems […]
Cloud technology makes it easier than ever for companies to work from wherever their workers are most comfortable. There really is not much difference between taking a call at home, on-the- go, or in the office if you have the right technology to support your team. Need more convincing? Here are some of the positive […]
Growth in technology now happens in leaps and bounds, and it doesn’t take long for news to be old news. In order to keep up with trends of the present, know what is coming in the near future and avoid being left in the past. Once just a platform for the most advanced […]